SALON ÉTIQUETTE
To create the perfect Bliss experience we ask that you follow the following guidelines to ensure you experience the best our salon can offer.
Mobile Phones
Please refrain from using your mobile phone, for the benefit of yourself as well as other Bliss clients. We understand the world we live in is busy, however Bliss is continually offering an oasis away from day to day activities. If you need to use your mobile phone we suggest you use the silent mode and try to keep conversation minimal and quiet.
When You Arrive
Bliss invites our clients to arrive 10 minutes before your scheduled treatment. This will enable you to enjoy a herbal tea or water on arrival and complete client consultation card and discuss any skin care concerns with your therapist. This will assist us in providing you with the best possible service and enhance your relaxation and Bliss experience.
Arriving Late
Please plan your “time out” carefully. Although we try our best, unfortunately it may not always be possible to accomodate late arrivals. Full price will apply for the duration of the treatment time that was originally booked. Please appreciate our time as much as we cherish yours.
Personal Belongings
We do not take responsibility for any clothing or personal items. Please ensure all items and clothing are kept safe and within your personal view.
Children Policy
We kindly ask you to please be mindful when booking your appointments that we are a calming environment. Unfortunately our team cannot supervise young children within our space. We want you and all our clients attending to enjoy rest and unwind.
Booking Fee
When booking appointments, we kindly ask for a 30% booking fee to be placed to secure your space. Your booking fee will be deducted from your treatment on the day of your appointment.
Cancellation Policy
We appreciate your cooperation by letting us know 12 hours in advance if you need to cancel or reschedule your appointment. Cancellations made within 12hrs of the booking will incur our booking deposit fee. Failure to arrive to your appointment without notice will incur full service fee.
Gift Voucher Redemption
Gift Vouchers purchased on or after 31 March 2018, are valid for three years and expire in the month indicated on the gift voucher. Our Gift Vouchers can be redeemed on services and products sold in salon and are not redeemable for cash. Unused balances cannot be refunded but may be carried over to next treatment. Gift Vouchers cannot be re-sold. Please keep your Gift Voucher secure and treat it as though you would treat cash as we are unable to replace or locate the details of lost Gift Vouchers. When price increases have occured the difference will be charged upon checkout.
Payment Options
Eftpos, Mastercard, Visa all welcome we also have American Express facilities available.